Once your order has been placed and we have received your payment, we will send your preliminary order confirmation via email.
We operate Monday to Friday 9.00am to 6.00pm, with exception of Turkish public holidays.
Orders within Turkey are shipped with MNG Kargo; International orders are shipped with TNT
Once we ship your order, you will receive an email with the delivery tracking number.
For all orders, our delivery takes within 3 weeks.
Mehry Mu is not responsible for any import duties, clearance fees or brokerage fees including any other charges for international shipments. Payment of these amounts will be necessary to release your order from customs on arrival depending on what country you deliver to. This means that the price displayed at checkout are exclusive of all taxes and duties. We are unable to advise the exact amount of Duties and Taxes your package will incur as these charges are imposed directly by your local customs.
Exchange & Return Policy
We accept exchanges/returns of unused and undamaged items within 10 days from the date you received your order only if your items are returned in the original packaging, including any signature packing materials.
Before you send your items back to us you need to send an email to [email protected] and you will then receive returns instructions by email. Please do not send anything back without contacting Mehry Mu as this may lead to longer handling time and delayed refunding,
We do not offer free returns service, if you would like to return your purchase this will be at the customer’s expense. Please note that you are responsible for the shipping until we have received the returned goods.
Items purchased from Mehry Mu’s online store can also be exchanged or returned at our Istanbul showroom.
We will email you when we receive your return and reimburse the purchase price of the returned items to the original payment card once we have approved the condition of the goods.
Mehry Mu is not able to refund customs duties and taxes on orders shipped outside Turkey, however you may be able to recover these by contacting your local customs bureau directly.
To arrange an exchange or return, please contact us at [email protected] or +90 212 257 5022. Return Address: Mehry Mu, Kucuk Bebek Caddesi. Cinar Apt, No:16, D:3 Bebek, Istanbul, Turkey